Warranty
Definition of Warranty Coverage:
1)Libra Signs(the “Company”) expressly warrants to the original purchaser (“You” or “Buyer” or “Owner” or “Customer”) that, for a period of five (5)
years from the date of shipment (the “Warranty Period”), the electronic displays and the associated Company products (the “Product”) will be
reasonably free of material defects in materials and workmanship impacting Product fit, form and/or function. During the Warranty Period, the
Company will, at its discretion, repair or replace any defective covered Product. The Owner will be responsible for removing and reinstalling any and
all repaired or replacement parts. This Limited Warranty only applies to the Company’s Product if installed, used, and maintained in the manner
recommended by Company, and this Limited Warranty is conditioned upon compliance with all such instructions. Lifetime telephone support for the
Product is provided, as needed.
2) In the event the Product is damaged during shipping, it is the responsibility of the Buyer to refuse delivery, causing the Product to be returned to the
manufacturer for repair. Title to the Product passes to the Buyer upon the Company's delivery to the freight carrier. The Company assumes no liability for
damage caused by careless handling or poor installation, except for work completed by employees of the Company. Loss or damage to the Product
when in possession of the freight carrier is the responsibility of the Customer and is not covered by this Limited Warranty.
3) Any information or suggestion by the Company with respect to the Product concerning applications, specifications or compliance with zoning, codes
and standards is provided solely for your convenience and without any representation as to accuracy or suitability. You must verify and test the
suitability of any information with respect to the Product for your specific application.
4) Sign Structure and Sign Face: In the event the sign structure or identification/changeable copy portion of the sign malfunctions under normal use and
service thereof DURING THE LIFE OF THE SIGN due to material defects in workmanship or materials, the Company will, at its option, repair or replace any
defective materials. Excludes Cornerstone monument signs and other Cornerstone components.
5) Vandalism to Sign Faces: This Limited Warranty covers polycarbonate faces against breakage due to vandalism DURING THE LIFE OF THE SIGN. Warranty
protection does not extend to these surfaces if damaged by gunshots, or when damaged coincident with damage to the sign cabinet in which the
faces are installed. Excludes Cornerstone monument signs and other Cornerstone components.
6) Failed electronic parts or assemblies, with the exception of lamps, will be repaired or replaced, at the sole discretion of the Company. Owner bears the
expense and responsibility of shipping Product to Company’s Repair Center. Replacement or repaired parts are warranted to be free from material
defects in material or workmanship for ninety (90) days, or for the remainder of the Warranty Period of the Product they are replacing or in which they
are installed, whichever is longer.
7) The Company will repair failed LED pixels if greater than one half of one percent (0.5%) of the total number of pixels in the sign have failed in one (1)
calendar year, provided the sign is installed with the recommended ventilation system for its location. The definition of pixel failure is when all LED’s in
the pixel will no longer emit light. Pixel repair is performed at the Company Repair Center. It is common knowledge within the sign industry that all LEDs
degrade and produce less light as they age. Eventually the LEDs will require replacement even though the LEDs will still emit light. This Limited Warranty
does not cover normal LED degradation.
8) Customer Obligations:
Failure by the Customer to properly maintain the Product, including but not limited to filters and the ventilation/air conditioning systems, will void
coverage for affected components. The Customer shall notify the Company immediately of equipment failure and allow the Company full and free
access to the Product when required. Waiver of liability or other restriction shall not be imposed as a site access requirement. The Customer is
responsible for all costs and management oversight associated with providing the Company access to the Product, providing the necessary machines,
communication facilities and other equipment, inclusive of but not limited to lifting equipment. Should on-site repair be required, Customer is required
to have a responsible individual on-site to provide access to the Product as well as sign off on a completed work order.
9) Exclusions and Restrictions:
The Company reserves the right to restrict service, limit replacement parts, or invalidate this Limited Warranty to Customers whose account balance is
past due.
This Limited Warranty specifically excludes any on-site labor required to service the covered Product, including diagnosis, removal, and installation of
parts and/or products. Any on-site service required by the Customer of Company technicians or a local Company-authorized service provider is
billable to the Customer based on an agreed-upon written quote.
This Limited Warranty does not apply to software. Software is covered by a separate agreement, which appears in the Company’s software license agreement.